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Client managementIncluded from Starter

Know who is in your chair

Notes, allergies, patch tests and appointments sit in one profile. Your team sees what it needs to know before the treatment, and your client list comes with you from Excel or CSV.

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  • No commission on bookings
  • Cancel any month
  • No credit card needed
per file on a client, such as photos and scans
25 MB
months a passed patch test stays valid
6
days to restore a deleted client
30

Everything about your client in one place

  • Notes with date and name

    What you agreed last time, your colleague reads back, with who wrote it.

  • Allergies in the calendar

    The appointment shows an icon per allergy, so you see it before you start.

  • Tests that expire by themselves

    A passed patch test counts for six months; after that, the calendar warns you for a service that needs one.

  • A team alert

    A short warning that shows with every appointment of the client.

  • Photos and files

    A photo of the result or a scanned paper form is kept with the client.

  • Your list moves with you

    Import your clients from Excel or CSV, without changing the file first.

Client profile

Your colleague knows what happened last time

Only a first name is required; you fill in the rest when you know it. Notes get a date and an author, kept apart for what always applies and what belongs to one visit.

  • Only the first name is required
  • Notes about the client and per appointment
  • A photo or document with a note
How it works in Saloon

Allergies and patch tests

See an allergy before you start

Record an allergy with its reaction and severity, from mild to fatal. A patch test is recorded with its result and who tested. A passed test stays valid for six months.

  • Allergies with reaction and severity
  • Tests with result and expiry date
  • A warning in the calendar when a test is missing
How it works in Saloon

Client forms

Your client fills in the form beforehand

Make an intake, consent or aftercare form, or start from a template. Link it to your services and your client gets a link in time. Answers are saved along the way, and what is filled in sits in the profile. An appointment always goes ahead, also while a form is still open.

  • Questions, choices, scores, consent and a signature
  • One link per appointment, with one reminder
  • Health questions with separate consent
How it works in Saloon

Team alert

What nobody should miss shows with every appointment

Does a client always come in a wheelchair, or like to arrive a bit early? Put it in the team alert. It shows in the profile, in the client list and with every appointment in the calendar.

  • One short alert per client
  • Visible with every appointment in the calendar
  • Never shown to the client
How it works in Saloon

Appointments and history

See at a glance who your client is

For each client you see every appointment, and how often they cancelled or did not show up. If you check out with the Compleet till, their sales and total spend are there too.

  • Every appointment with service and team member
  • Cancellations and no-shows counted
  • Every email Saloon sent the client
How it works in Saloon

Import

Bring your client list over in one go

Upload an Excel or CSV file from your previous system. Saloon matches the columns itself, you check them, and only then is anything saved. Nobody gets an email from the import.

  • With contact details, address and birthday
  • Clients already in your list are skipped
  • Notes and team alerts come along
How it works in Saloon

Also included

  • Filter and export

    Choose, for example, Birthday this month or Not seen for a while, and export exactly that list to Excel or CSV.

  • Merge duplicate clients

    When two cards share an email address or phone number, Saloon suggests merging them.

  • Block a client

    After repeated no-shows, close the online door. Your team can still book the client in.

  • How the client found you

    Walk-in, Instagram, Google or a channel you add yourself. You can filter your client list on it.

  • Booked online, straight into your list

    Whoever books online gets a client card automatically, marked as an online guest or with a Saloon.nl account.

  • Marketing consent

    For each client you record whether they want marketing by email. Anyone who unsubscribes is switched off at once.

Planned

What is still to come

This is not in Saloon yet, but it is planned. We mention it so you know what is there today.

  • Newsletters and campaigns

    Email campaigns to your clients are planned. You can already record marketing consent per client.

Frequently asked questions about client management

Send us a message. We read everything ourselves and will help you along.

Contact us

Can I import my existing clients?

Yes. You import clients from an Excel or CSV file, with contact details, notes and a team alert. The import does not bring appointments, sales or allergies from your old system.

Can I decide what my team sees of a client?

Yes, from Compleet, with roles and permissions. Per role you set who may see contact details, notes and files, and who may export the client list. That way a trainee sees the appointment, but not the client's phone number.

Can I keep photos of the result?

Yes. Photos, scans and documents of up to 25 MB are kept with the client under Files; only your team can open them. There is no tool to compare before and after photos side by side.

Can a client fill in an intake or consent form online?

Yes. You make a form, link it to your services and your client fills it in on their own phone, through a link in an email. It can hold a signature and consent to health details too. The answers then sit in the client profile.

Can I send newsletters to my clients?

Not yet. Saloon sends automated emails around appointments, such as confirmations and reminders. Newsletters and campaigns are planned; you can already record marketing consent per client.

How do I handle client data with care?

When you sign up, you accept the data processing agreement on behalf of your salon. You keep only what you need, and a deleted client is erased after 30 days. Receipts are kept for seven years, as the law requires.

Which plan includes this?

Part of the Starter plan, for a fixed monthly fee. No commission per booking; choose monthly or yearly billing.

Works together with

See all features

Calendar

Included from Starter

A full calendar, without the hassle

  • Your team at a glance
  • Rescheduling is dragging
  • Regulars in one go
  • Breaks are simply in it
More about calendar

Online booking

Included from Starter

Clients book themselves, even after closing

  • Your own salon page
  • Only times that work
  • Open after closing time
  • Reschedule or cancel themselves
More about online booking

Automated messages

Included from Starter

Fewer forgotten appointments, no phone calls

  • A confirmation after booking
  • Two reminders beforehand
  • A message on every change
  • A thank-you after the visit
More about automated messages

For every kind of salon

The same software, set up for the way your trade works.

Saloon opens soon

Sign up and you will be the first to hear when you can create your salon. Then you try Saloon free for 14 days.

Sign up for the launch

No commission on bookings · Cancel any month · No credit card needed