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WaitlistIncluded from Compleet

A cancellation becomes a new booking

When you're fully booked, you add a client to the waitlist with the days and times that suit them. When an appointment drops out, Saloon emails whoever fits, and that client books.

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  • No commission on bookings
  • Cancel any month
  • No credit card needed
clients emailed at once when you offer the slot to everyone
10
email per 24 hours about a free slot, at most
1
times and 20 services per request
20

From a full day to a filled slot

  • On the list in seconds

    Your team adds a client, even from an appointment with no free time.

  • Sign-up online

    When a client finds no time on your booking page, they join the waitlist.

  • Days and time windows

    Per request, the dates and time windows that suit the client, or any time.

  • A message on a cancellation

    When an appointment drops out, Saloon emails the clients the slot suits.

  • You choose who goes first

    First on the list, highest value, or everyone at once.

  • Book in a few clicks

    Every waiting client shows the times that are free now.

On the waitlist

A full day is no longer a no

When a client calls for a day that is full, you add them to the waitlist. You record the date and time window that suit them, and which services they want.

  • A wanted date with morning, afternoon or evening
  • A preferred team member per service
  • A note only your team can see
How it works in Saloon

Automatic message

Whoever waits hears when there's room

When an appointment is cancelled, Saloon emails the clients on the waitlist whose time and team member fit. You choose who gets priority, or you pick who to call yourself.

  • Priority for first in line or highest value
  • Or offered to up to ten clients at once
  • At most one email per client per day
How it works in Saloon

Booking it themselves

The client books the free slot

The email about a free slot has a link to your booking page. The client picks the time, the appointment lands in your calendar straight away and the confirmation goes out by itself.

  • Service and team member already filled in
  • Whoever books first gets the slot
  • Off the list once everything is booked
How it works in Saloon

Booking from the waitlist

Fill a free slot in a few clicks

Open the waitlist in the calendar and click a client. Saloon shows the free times on the days they wanted. Click one, and the appointment is ready with the client and services in it.

  • Free times per waiting client
  • Client and services already filled in
  • Or tap a time in the calendar yourself
How it works in Saloon

Also included

  • A heads-up for your team

    You get a notification when a new name joins the waitlist.

  • Waiting, expired and booked

    Separate tabs for who is still waiting, whose date has passed and who has been booked in. Sort by sign-up, wanted date or value.

  • Online sign-up your way

    Switch online sign-up on or off, and choose whether clients may ask for any time or only times when you are open.

  • Per location

    A request belongs to the location where it was made, and a free slot only goes to clients waiting at that location.

  • Leave with one click

    Every waitlist email has a link the client uses to leave the list.

  • Waitlist reports

    An overview and a detailed list of your waitlist, exportable to PDF, CSV or Excel.

Frequently asked questions about waitlist

Send us a message. We read everything ourselves and will help you along.

Contact us

How does the waitlist in Saloon work?

A client joins the waitlist with the days and times that suit them. When an appointment that matches is cancelled, the client gets an email with a link to book. If you don't want that, choose You choose and contact clients yourself.

Can clients add themselves to the waitlist online?

Yes. When a client finds no suitable time on your booking page, they join the waitlist. You can switch that off, or only allow times when you are open.

Is a free slot booked for the client automatically?

No. The client gets an email with a link and books themselves. The slot is not held: if you offer it to several clients, whoever books first gets it.

Do clients get a text when a slot opens up?

Not yet; that is planned. The message about a free slot currently goes by email.

Does Saloon check whether the service fits the free time?

Not when it emails: Saloon looks at the location, the wanted time and the team member. Whether the service fits the free time, the client sees when booking.

Is there a message after a no-show or a rescheduled appointment?

No. Only a cancelled appointment sends an email to the waitlist. A slot freed by a no-show or a reschedule you fill yourself from the waitlist in the calendar.

Which plan includes this?

Part of the Compleet plan, for a fixed monthly fee. No commission per booking; choose monthly or yearly billing.

Works together with

See all features

Calendar

Included from Starter

A full calendar, without the hassle

  • Your team at a glance
  • Rescheduling is dragging
  • Regulars in one go
  • Breaks are simply in it
More about calendar

Online booking

Included from Starter

Clients book themselves, even after closing

  • Your own salon page
  • Only times that work
  • Open after closing time
  • Reschedule or cancel themselves
More about online booking

Automated messages

Included from Starter

Fewer forgotten appointments, no phone calls

  • A confirmation after booking
  • Two reminders beforehand
  • A message on every change
  • A thank-you after the visit
More about automated messages

For every kind of salon

The same software, set up for the way your trade works.

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No commission on bookings · Cancel any month · No credit card needed