Online booking
Included from StarterClients book themselves, even after closing
- Your own salon page
- Only times that work
- Open after closing time
- Reschedule or cancel themselves
ReviewsIncluded from Compleet
Let happy clients speak for you
After every completed appointment, Saloon asks your client for a review. It appears on your salon page, where new clients read and book straight away. You reply publicly or to the client only.
- No commission on bookings
- Cancel any month
- No credit card needed
- stars per appointment, with or without a written review
- 1–5
- days in which a client can still edit their review
- 30
- days the review link in the thank-you email works
- 90
From visit to review on your page
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Reviews requested automatically
After every completed appointment, with a button in the thank-you.
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Only real visits
Only a client with a completed appointment can leave a review, one per appointment.
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On your salon page
With your average rating, on the page where visitors also book.
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Reply the way you want
Publicly or to the client only, as the business or as yourself.
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Per team member and location
Every review belongs to the team member and location of the visit.
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A notification per review
You hear when a review comes in, in Saloon, by email or as a push notification.
Asking for reviews
Reviews come in without you asking
Once an appointment is completed, the client gets the Thanks for your visit email, with a button to write a review. So you ask while the visit is still fresh.
- Automatically after every completed appointment
- The link in the email works for 90 days
- Clients can also review from a Saloon.nl account
Complete automatically
The request goes out even without checkout
If your team doesn't check out every appointment in Saloon, switch on Complete automatically. Saloon completes open appointments a few hours after they end, and the client still gets the thank-you.
- Complete after 1 to 24 hours, 3 by default
- Cancelled appointments and no-shows stay as they are
- The thank-you with aftercare and review button follows
On your salon page
New clients read your reviews where they book
Reviews appear on the salon page of the location of the visit, with your average rating and how the stars are spread. When they book, clients also see your team members' ratings; you can switch that off.
- Average rating and spread of the stars
- Ratings next to your team members when booking
- Every location with its own reviews and rating
Replying
Show you listen, even to criticism
Under Marketing › Reviews you see which reviews are still waiting for an answer. You reply as the business or as yourself, publicly or to the client only. The client gets your reply by email.
- Filter on Not answered yet
- As the business or as yourself
- Public or for the client only
Portfolio
Show your work next to what clients say
Put photos of your work on your salon page, linked to the team member who made it and to the service. Anyone who likes a photo books that service straight away.
- Up to ten photos per piece of work
- Linked to a team member and a service
- Book straight from the photo
Also included
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Cannot be hidden
You cannot edit, hide or delete a review. That is why visitors trust the stars. The client can withdraw their own review.
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In the client profile
Every review also shows with the client, under Reviews in their profile.
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Reviews per location
With several locations, a review only counts for the location of the visit.
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Only with consent
The review request only goes to clients who allow emails about their appointment.
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Who may reply
Who may reply to reviews is set per role.
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Offline is not gone
If you take your salon page offline for a while, your reviews are kept until you go live again.
Frequently asked questions about reviews
Send us a message. We read everything ourselves and will help you along.
Contact us
How do I ask clients for a review?
Saloon does that for you. After a completed appointment the client gets the thank-you email with a button to write a review. If you don't check out every appointment, switch on Complete automatically, or no thank-you goes out.
Can I delete a negative review?
No. You cannot hide or delete a review; you can reply to it. Only the client can edit their review, up to 30 days after posting it, or delete it.
Do the reviews also appear on Google?
No. The reviews are on your salon page on Saloon.nl. There is no connection with Google, and you cannot bring in reviews from Google or another system either.
Can I send a review link myself?
No. Every link belongs to one appointment and is only in the thank-you email. That way every review comes from a real visit.
Can I ask clients for a review by SMS?
Not yet. The review request goes by email; SMS and WhatsApp are not available yet.
Does a review count for all my locations?
No, only for the location of the visit. Every location has its own salon page with its own reviews and its own average rating.
Which plan includes this?
Part of the Compleet plan, for a fixed monthly fee. No commission per booking; choose monthly or yearly billing.
Works together with
See all featuresClient management
Included from StarterKnow who is in your chair
- Notes with date and name
- Allergies in the calendar
- Tests that expire by themselves
- A team alert
Automated messages
Included from StarterFewer forgotten appointments, no phone calls
- A confirmation after booking
- Two reminders beforehand
- A message on every change
- A thank-you after the visit
For every kind of salon
The same software, set up for the way your trade works.
Saloon opens soon
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No commission on bookings · Cancel any month · No credit card needed