Reply to reviews

A reply shows that you listen, especially with a critical review. You read and answer all reviews of your locations under Marketing › Reviews.

Find reviews

• At the top you see how many reviews you have and how they are spread over the stars. Click a number of stars to see only those reviews.
• Not answered yet shows which reviews are still waiting for a reply.
• If you have several locations or team members, filter with All locations and All team members.
• Clear filters shows everything again.

Each review shows the team member and the location of the visit.

Write a reply

1. Go to Marketing in the menu and choose Reviews.
2. Click Reply on the review.
3. Write your reply under Your reply. You can use up to 2000 characters.
4. Under Reply as, choose As the business or As myself.
5. Under Visibility, choose Public on your booking page or Customer only.
6. Click Save.

Public or for the client only

• Public on your booking page: anyone viewing your salon page sees your reply under the review.
• Customer only: nothing goes online. The client reads your reply in the e-mail, or with an account on Saloon.nl under My reviews. In Saloon it carries the label Customer only.

Either way, the client gets your reply by e-mail, with the Reply to a review message. At the bottom of the window you see whether that e-mail will go. It does not go if you disabled that message or if the client does not want e-mails from you.

Edit or delete a reply

Click Edit reply on the review to change your text, your name or the visibility. Delete reply removes your reply; after you confirm, it disappears from your booking page and the review itself stays. A review has one reply from the salon.

You need the permission Can respond to reviews for this. You set it under Settings › Team members › Permission roles.

Frequently asked questions