All automatic messages at a glance
Which automatic e-mails Saloon sends your clients, when each message goes and which messages are on or off by default.
Below are all the messages under Marketing › Automations, in the same groups as in Saloon. A message is on by default unless it says otherwise below. All messages go by e-mail, only to clients with an e-mail address.
Reminders
- Reminder 24 hours before appointment: 24 hours before the appointment.
- Reminder 1 hour before appointment: 1 hour before the appointment. This message is meant for SMS and WhatsApp; until those exist, it goes by e-mail.
- Subscription about to expire: 14 and 7 days before a subscription ends.
If a client books at shorter notice than the reminder, that reminder does not go. If you move the appointment, the reminders move with it; if you cancel it, they are dropped.
Appointment updates
- New appointment: as soon as an appointment is booked, online by the client or by you in the calendar.
- Rescheduled appointment: when the date or time changes.
- Changes to your appointment: when the services, the team member or the length change. If only the time changes, the client only gets the message about the move.
- Cancelled appointment: when the appointment is cancelled.
- No show: when you mark the appointment as a no-show.
- Thanks for your visit: after a completed appointment, with the service's aftercare instructions and a link to leave a review.
- Thanks for your tip: when a tip was paid at checkout. Off by default, because the client already gets a thank-you after an appointment.
- Gift card sold: the gift card's code, if that was ticked at the sale.
- Receipt after checkout: the receipt as a PDF after a sale, and the credit note for a refund.
Waitlist updates
- Added to waitlist: when a client is put on the waitlist.
- Timeslot available: when a matching time opens up.
Reviews
- Reply to a review: as soon as you reply to a review, also when your reply is for the client only.
Get more bookings
- Reminder to rebook: after the time you set per service under Catalog › Services › Settings, if the client has nothing planned yet. This is a marketing message: it only goes to clients who consented to marketing.
- Celebrate birthdays, Win back ex-customers and Reward loyal customers: coming soon.
Celebrate milestones and Customer loyalty
Welcome new customers and the messages under Customer loyalty, about points, levels and rewards, are not available yet. They are off and labelled Coming soon.
Frequently asked questions
Why did my client not get the 24-hour reminder?
Often the appointment was booked less than 24 hours ahead, the client has no e-mail address, or Email notifications is off for the client. Message history shows what was sent.
When is an appointment completed?
When you check it out or complete it by hand. You can also have open appointments completed automatically under Settings › Planning › Appointments › Complete automatically.
Will more messages be added, such as a birthday message?
They are planned and currently labelled Coming soon. You cannot switch them on yet.