Complete appointments automatically

An appointment is completed when you check out or when you set its status to Completed yourself. If you do not use Saloon's till, appointments stay open and clients get no thank-you. With Complete automatically, Saloon completes open appointments itself after they end.

Switch on Complete automatically

1. Go to Settings › Planning › Appointments. That page is under Online bookings.
2. Click Edit next to Complete automatically.
3. Switch on Complete open appointments automatically.
4. Under Complete after, choose how long after the end: 1, 2, 3, 4, 6, 8, 12 or 24 hours. The default is 3 hours.
5. Click Save.

What happens

• Saloon completes appointments that are still Booked, Confirmed, Arrived or Started after they end. Saloon checks every quarter of an hour.
• Cancelled appointments and no-shows stay as they are.
• Your client gets the Thanks for your visit email, with the service's aftercare and the request for a review, and later the reminder to book again. That only happens if those emails are switched on under Marketing › Automations; the reminder only goes to clients who want to receive marketing email.
• Saloon only completes appointments that ended in the last 48 hours. So when you switch the setting on, old appointments do not get a late thank-you.

You need the permission Has access to business settings. You set it under Settings › Team members › Permission roles.

Frequently asked questions