Switch automatic e-mails on or off

Saloon sends your clients e-mails automatically, such as a confirmation after booking and a reminder before the appointment. You do not have to do anything for it. Per message, you do decide whether it goes out. Which messages there are and when they go is in the overview of all automatic messages.

View a message

1. Go to Marketing in the menu and choose Automations.
2. The messages are in groups, such as Reminders and Appointment updates. The buttons at the top jump to a group.
3. Each message shows Enabled, Disabled or Coming soon.
4. Click a message. Under Performance you see how many messages were sent and delivered this year.
5. Under Show preview you see the real e-mail, filled in with sample details.
6. Under Details you see when the message is sent and through which channel.

Switch a message on or off

1. Open the message under Marketing › Automations.
2. Click Options at the top right.
3. Choose Disable or Enable. The change is saved straight away.

On or off applies to all your clients and all your locations.

Back to the default

With Options › Reset a message goes back to Saloon's default: on or off, as the message comes. Saloon asks you to confirm first.

What you cannot change

• The text of a message. Put your own message in Important info under Settings › Planning › Appointments, and per service in the aftercare instructions for the thank-you e-mail.
• The channel. Messages go by e-mail; SMS and WhatsApp are not available yet.
• Messages marked Coming soon. You cannot open or enable those yet.
• Deleting a message. Delete is under Options, but does not work yet.

Per client

• If a client wants no messages about appointments, edit the client and switch off Email notifications on the Settings tab.
• Marketing messages, such as the reminder to rebook, only go to clients who consented to marketing.
• A client gets the message in their own language, or otherwise in the language you set for clients.

You need the permission Can manage marketing campaigns and automations for this. You set it under Settings › Team members › Permission roles.

Frequently asked questions