How reviews work

Reviews on Saloon.nl only come from clients who really had an appointment with you. Visitors to your page are told so. The rules below are the same for every salon, so stars from different salons can be compared.

Who can leave a review

• A client with a completed appointment: through the button in the Thanks for your visit e-mail, or with an account under My appointments.
• One review per appointment.
• The client gives 1 to 5 stars. Adding a text is allowed but not required.
• If you later mark an appointment as cancelled or a no-show, that appointment can no longer be reviewed.

What the client can do

• Change the stars and text for up to 30 days after posting.
• Delete the review at any time. It then disappears from your page, and the client cannot post a new one for that appointment.
• Read your reply in the e-mail and, with an account, under My reviews.

What the salon can do

• Read every review under Marketing › Reviews, and per client under Reviews in the client profile.
• Reply, publicly or to the client only.
• Changing, hiding or deleting a review is not possible.

Where reviews appear

• On the salon page of the location that was visited, with the average score and the number of reviews. Visitors can sort and filter them.
• With the team member who looked after the client. If several team members worked on one appointment, the review counts for the team member of the first service.
• On the location's card under Online profile.
• When choosing a professional during online booking, if Show ratings next to team member names is on.

The average score

A location's score is the average of all stars at that location, rounded to one decimal, for example 4.8. A team member's score only counts the reviews at that location. A deleted review no longer counts anywhere.

Frequently asked questions