Online booking
Included from StarterClients book themselves, even after closing
- Your own salon page
- Only times that work
- Open after closing time
- Reschedule or cancel themselves
Automated messagesIncluded from Starter
Fewer forgotten appointments, no phone calls
Saloon emails your client a confirmation after booking and a reminder a day and an hour before. With Compleet, a thank-you with your aftercare advice and a request for a review follow the visit.
- No commission on bookings
- Cancel any month
- No credit card needed
- reminders per appointment: 24 hours and 1 hour before
- 2
- characters of your own info in confirmations and reminders
- 1,000
- extra per email: messages are included in your plan
- €0
What your clients get from you, automatically
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A confirmation after booking
With a link to manage the appointment and add it to their own calendar.
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Two reminders beforehand
A day and an hour before the appointment, by email.
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A message on every change
When you reschedule or cancel, you choose each time whether the client is told.
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A thank-you after the visit
With Compleet: the service's aftercare advice and a button to write a review.
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A nudge to come back
With Pro: after the time you set per service, if the client has nothing booked yet.
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See what was sent
Every message with its status, per client and for your whole salon.
Around the appointment
Your client knows when they're expected
After booking, the client gets a confirmation, then a reminder a day and an hour before. Reschedule the appointment and the reminders move with it. Cancel it and they are dropped.
- A confirmation straight after booking
- Reminders 24 hours and 1 hour before
- Reminders move along when you reschedule
Automations
You decide which messages go out
Under Marketing › Automations, every message sits in a group. For each one you see the real email with sample details and switch it on or off. That applies straight away to all your locations.
- Each message on or off on its own
- A preview of the real email
- See how many were delivered this year
Important info
Your own words in every confirmation
The text of the emails is fixed, but you add your own info: arrive five minutes early, or come with clean, dry hair. Clients read it in the confirmation, the reminders and on your salon page.
- Up to 1,000 characters in your own words
- In the confirmation, reminders and reschedule email
- On your salon page too, under Good to know
After the visit
Your aftercare advice goes home with them
With Compleet, you write once per service what the client needs to know, such as not washing their hair for 48 hours. After the appointment that advice is in the thank-you, along with a button to write a review.
- Aftercare instructions per service, written once
- A thank-you with a button for a review
- A thank-you for a tip, if you switch it on
Booking again
Clients hear when it's time again
With Pro, you set a reminder to book again per service, for example six weeks after a haircut. If a new appointment is already booked, nothing goes out.
- Per service, in days, weeks or months
- No reminder when an appointment is booked
- Only to clients who allow marketing
Message history
See at once whether the reminder arrived
When a client says nothing came through, you check the message history. For each message you see whether it was sent, delivered or failed, and why it went wrong.
- Sent, delivered and failed in one place
- Why it failed, often a wrong address
- Per client under Communications in the profile
Also included
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A message on a no-show
When you mark an appointment as a no-show, the client can get a message about it.
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Waitlist
With Compleet, a client gets a waitlist confirmation, and an email when a matching slot opens up.
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Reply to a review
When you reply to a review with Compleet, the client gets your reply by email, even when it is for them only.
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Receipt and credit note
When you check out with the Compleet till, the client gets the receipt as a PDF, and the credit note on a refund.
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Gift card code
Sell a gift card with Compleet and tick the box, and the buyer gets the gift card code by email.
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Consent per client
Appointment messages and marketing each have their own tick box. Anyone who unsubscribes gets no more marketing, but still gets their reminders.
Planned
What is still to come
This is not in Saloon yet, but it is planned. We mention it so you know what is there today.
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Reminders by SMS
Appointment reminders by SMS are planned.
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Messages through WhatsApp
Messages to your clients through WhatsApp are planned.
Frequently asked questions about automated messages
Send us a message. We read everything ourselves and will help you along.
Contact us
Does Saloon send reminders by SMS or WhatsApp?
Not yet; that is planned. All messages currently go by email, to clients with an email address.
When do clients get a reminder?
24 hours and 1 hour before the appointment. If a client books at shorter notice, a reminder whose moment has passed is not sent. When you reschedule, the reminders move along.
Can I change the text of an email?
No, the text is fixed. Your own message goes in Important info, which appears in the confirmation and the reminders, and your aftercare advice per service goes in the thank-you after the visit.
Can I send a newsletter or a one-off message?
Not yet; newsletters and one-off messages are planned. Saloon currently sends the automated messages. The only marketing message is the reminder to book again, and it only goes to clients who agreed to it.
Which messages come with which plan?
Confirmations and reminders by email are in every plan, from Starter. The thank-you with aftercare and a review request, along with the other automated emails, come with Compleet. The reminder to book again is part of Pro.
Can I see whether a message arrived?
Yes. The message history shows per message whether it was sent, delivered or failed, and each client's messages are under Communications. Whether a client opens the email, Saloon does not measure.
Works together with
See all featuresReviews
Included from CompleetLet happy clients speak for you
- Reviews requested automatically
- Only real visits
- On your salon page
- Reply the way you want
Waitlist
Included from CompleetA cancellation becomes a new booking
- On the list in seconds
- Sign-up online
- Days and time windows
- A message on a cancellation
For every kind of salon
The same software, set up for the way your trade works.
Saloon opens soon
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No commission on bookings · Cancel any month · No credit card needed