Set a rebook reminder

Many treatments come back: a haircut after six weeks, nails after three. With Rebook reminder you set per service after how long the client gets a message to make a new appointment.

How it works

• The time counts from a completed appointment. After a cancelled appointment or a no-show, no reminder is sent.
• If the client already has a new appointment after that visit, or has been back since, they get no reminder.
• At most one reminder is sent per visit, about the last service of that appointment that has a reminder.
• It is a marketing message. Only clients who agreed to receive marketing messages get it.
• Reminders go out between 9:00 and 20:00.
• The message belongs to the automation Reminder to rebook under Marketing › Automations. It is on by default. If you switch it off, no reminders are sent, even when they are on for the service.

Set the reminder

1. Go to Catalog › Services in the menu and open the service.
2. In the window's menu, under Settings, choose the Settings item.
3. Under Notifications, tick Rebook reminder.
4. Enter a number and choose Days, Weeks or Months. The default is 4 weeks.
5. Click Save.

For the setting on the service you need the permission Can create or edit services in the catalog. Switching the automation on or off takes Can manage marketing campaigns and automations. You set permissions under Settings › Team members › Permission roles.

Frequently asked questions