Add a service
How to add a treatment to your catalog with a name, category, duration and price, and choose which team members and locations offer it.
A service is a treatment you offer, such as a haircut or a facial. Clients book services online, and your team plans them in the calendar and checks them out. Every service belongs to a category. If you have no category yet, create one first.
Create a new service
- Go to Catalog in the menu and open Services. On a phone you find Catalog under Menu in the bar at the bottom.
- Click Add and choose Single service. The Create service window opens on Basic information.
- Under Service name, enter the name your clients see (up to 255 characters) and choose a Service category. A Description is optional (up to 1000 characters).
- Under Duration & pricing, set the Duration, the Price type and the Price. A new service starts at 1 hour. Under Price type you choose Fixed price, From or Free; with Free you enter no price.
- On Team members, choose who performs the service. For a new service all team members are ticked. At least one must stay ticked.
- If you have more than one location, choose on Locations where you offer the service. Here too, at least one must stay ticked.
- Click Save. The service now appears in the list under its category.
What else you can set
- Images: up to 10 photos of the treatment. Clients see them online when they open the service; for a service without variations the first photo also shows in the list.
- Resources: a room or device the service needs.
- Online booking: whether clients can book the service themselves. This is on for a new service.
- Settings: a patch test, aftercare instructions, a rebook reminder and the VAT rate.
- Buffer before & after, at the bottom of Basic information: time before and after the service in which the team member is busy.
- Add variation: the same service in more versions, each with its own duration and price.
VAT per service
A service gets the location's default VAT rate for services. On Locations you see under each ticked location which rate applies. For a different rate, open Settings in the service window and, under Advanced settings, click Edit next to Tax rate (VAT). There you choose a rate per location. If a location has no default VAT rate for services, this is shown with the location and the service cannot be saved like that.
You need the permission Can create or edit services in the catalog for this. You set it under Settings › Team members › Permission roles.
Frequently asked questions
Can I copy a service?
Yes. Choose Duplicate next to the service. The Create service window opens with the same settings and 'Copy of' in front of the name; click Save to keep the copy. Photos and resource rules for a single variation are not copied.
Can I archive a service instead of deleting it?
Not yet. Archive is already in the service's menu, but it is not available yet.
Can I set a different price or duration per team member?
No, you cannot set that at the moment. To offer a different price or duration, add a variation to the service.
Can I download my list of services?
Yes. Click Options and choose Export as CSV. For each variation you get the category, service, variation name, duration in minutes, price and whether it is bookable online. If you searched or filtered, only that part is in the file. The price type (fixed, from, free) is not included.