Saloon general terms and conditions for salons

This is a translation of the Dutch "Algemene voorwaarden Saloon voor salons". The Dutch text is binding; where the two differ, the Dutch text prevails. The article numbers are the same in both.

In short

• You can try Saloon free for 14 days without payment details, and if you do not choose a plan afterwards, it stops and you owe nothing.
• You pay for a plan per month in advance, with no commission per booking, and you can always cancel it at the end of the current month.
• The data in your workspace stays yours, and we process the personal data of your customers and team only for you, under the data processing agreement.
• You are responsible for your users and their permissions, and for the consent or other ground you need to send customers marketing and to record health data such as allergies.
• Reviews on your salon page only come from completed appointments and you cannot edit, hide or delete them, but you can reply to them publicly or privately.
• We are only liable for direct damage, up to at most what you paid in the 12 months before the event (€ 100 during free use), except in the case of intent or deliberate recklessness of Saloon or its management.
• After the end you can get an export of your data for 30 days and we delete it within 60 days, except your financial records, which we keep restricted for as long as the law requires.

This is a summary; the articles below are decisive.

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1. Who we are

1.1 Saloon is a trade name of [not known yet], [not known yet], located at [not known yet], [not known yet] [not known yet], Nederland, registered with the Dutch Chamber of Commerce (KvK) under number [not known yet], VAT number [not known yet].

1.2 You can reach us by e-mail at [email protected]. All contact details are in article 33.

2. Definitions

In these terms, the following words always mean the same thing:

2.1 Saloon, we, us or our: the business in article 1.

2.2 The salon or you: the business that enters into an agreement with us to use the platform. In article 6, you is the user.

2.3 User: anybody with their own login to a salon's workspace, such as the owner, a manager or a staff member.

2.4 Owner: the user who created the workspace, or to whom ownership of the workspace was later transferred. The owner acts on behalf of the salon.

2.5 Customer: a customer of the salon.

2.6 Workspace: the salon's environment in the back office, with all its locations, users and data.

2.7 The back office: mijn.saloon.nl (https://mijn.saloon.nl), where the salon and its users use the platform.

2.8 The website: Saloon.nl (https://www.saloon.nl), where customers view salon pages, book and write reviews.

2.9 The app: Saloon's app for customers.

2.10 The platform: the back office, the website, the app and the booking widget together, with everything that belongs to them.

2.11 Customer's account: the personal account with Saloon that a customer can create on the website or in the app.

2.12 Salon page: the public page of one of the salon's locations on the website, with the booking options that come with it.

2.13 Agreement: the arrangements between the salon and Saloon on the use of the platform, of which these terms form part.

2.14 Trial: the free period of article 7.

2.15 Plan: paid use of the platform under one of the plans on the website's pricing page, or at a price we have agreed with you in writing.

2.16 Salon data: all data the salon or its users enter into the platform or that arises there for the salon, such as customers, appointments, sales, notes, files, team members and the content of the salon page.

2.17 Data processing agreement: the data processing agreement (verwerkersovereenkomst) between the salon and Saloon on the personal data we process for the salon, with its annexes.

2.18 Privacy statement: Saloon's privacy statement on the website.

2.19 Review policy: Saloon's review policy on the website.

2.20 In writing: on paper or by e-mail (see article 30).

3. When these terms apply

3.1 These terms apply to every offer Saloon makes to a salon, to every agreement between Saloon and a salon, and to every use of the platform by a salon and its users.

3.2 The platform is meant for businesses. By signing up you confirm that you act in the course of a profession or business, and not as a consumer.

3.3 You accept these terms by ticking the box that accepts them when you create your workspace. The person who does so declares that he or she is authorised to represent the salon and that the details given are correct. The agreement starts at that moment.

3.4 A user who accepts an invitation to a workspace accepts these terms in the same way, insofar as they concern users. That user does not thereby become a party to the plan and pays nothing.

3.5 Before the agreement is entered into, we make these terms available to you electronically, in a way that lets you store them and read them again later: they are on the website, where you can save or print them. On request we send them to you free of charge.

3.6 Your own general terms and conditions or purchasing conditions do not apply. We expressly reject them.

3.7 Deviations from these terms are only possible if we agree them with you in writing. Such an arrangement only applies to the agreement for which it was made.

4. Which document takes precedence

4.1 If documents contradict each other, this order applies:

1. arrangements we have made in writing specifically with you, such as a custom price;
2. the data processing agreement, for everything concerning the processing of personal data for the salon;
3. these terms;
4. the review policy;
5. information on the website, such as the pricing page.

4.2 How we handle personal data as a controller, such as users' accounts, is governed by the privacy statement.

5. Your workspace, the owner and the users

5.1 When you sign up, you create a workspace. The person who creates the workspace becomes the owner. The owner can transfer ownership in the back office to another user of the workspace.

5.2 The owner and the other users act on behalf of the salon. What a user does in the workspace counts, towards us, as something the salon does.

5.3 You decide who gets access to your workspace. You invite users, give them a role with permissions, and remove their access when they no longer work for you or no longer need the access. Do not give a user more permissions than their work requires.

5.4 You are responsible for your users: that they comply with these terms, that they handle their access with care, and for what they do in the workspace.

5.5 If you use the platform on a device that several people share, such as a computer at the front desk, you make sure that every user has their own PIN, that it stays secret, and that the screen is locked when nobody is using the device.

5.6 Every user has their own personal account to sign in with, and can also use it to work for other salons. That account does not belong to the salon: we manage it as controller, as the privacy statement describes. The data a user records in your workspace are salon data.

5.7 Make sure your contact details and your business details in the back office are correct, so that we can reach you and invoice correctly.

5.8 If you notice that somebody has or could get access to your workspace without permission, report it to us immediately and take the measures you can take yourself at once, such as changing a password or removing access.

6. For you as a user

In this article, you is the user. This article applies to every user, the owner included.

6.1 You use the platform with care, only for your work for the salon, and in line with the salon's instructions and these terms.

6.2 Your login details and your PIN are personal. You do not share them with anybody, colleagues included, and you do not let anybody else work under your name.

6.3 On a shared device, you lock the screen or sign out when you walk away.

6.4 You view and use the data of customers and colleagues only insofar as your work requires. You keep them confidential, also after you no longer work for the salon. You do not take them out of the platform for your own use.

6.5 If you think somebody else knows your login details, or you lose a device on which you are signed in, change your password, sign out on your other devices and tell the salon immediately.

6.6 We manage your personal account as controller. How we handle your data is set out in the privacy statement.

6.7 If you do not comply with this article, the salon or we may restrict or block your access (article 25).

7. The free trial

7.1 A new salon can use the platform free of charge for 14 days, counted from the day the workspace is created.

7.2 You do not need to give payment details, such as a credit card, for the trial.

7.3 The trial ends by itself after 14 days. If you have not chosen a plan by the end, the agreement ends at that moment and you owe us nothing. Article 26 then applies to your data.

7.4 If you choose a plan during the trial, the paid period only starts once the trial is over.

7.5 A salon gets a trial once. We may refuse a new trial to a salon that has already had one, also when it creates a new workspace.

7.6 During the trial these terms apply in full, except where they concern payment. Article 22.6 applies to liability during free use.

8. Plan, prices and payment

8.1 The plans and their prices are on the website's pricing page. The price that applies to you is the one on the pricing page at the moment of your choice, or the price we have agreed with you in writing. Article 10 governs how a price can change.

8.2 Prices are in euros and exclusive of VAT, unless expressly stated otherwise.

8.3 You pay a fixed amount per month. We charge no commission per booking, including for bookings through your salon page or the booking widget.

8.4 A plan runs per month, counted from the first day of the paid period. We invoice each month in advance.

8.5 You pay an invoice within 14 days of the invoice date, in the way stated on the invoice.

8.6 Customers pay you directly. Saloon does not receive or manage any payments from your customers.

8.7 If you object to an invoice, tell us in writing within 14 days of the invoice date, with your reason. You pay the part of the invoice you do not object to on time.

8.8 What you have paid for a month is not refunded if you cancel in that month or use the platform less. Only in the cases where these terms expressly say so do we refund a prepaid amount pro rata.

9. Late payment

9.1 If you do not pay an invoice on time, you are in default without any further notice. We will first send you a reminder.

9.2 From the due date you owe the statutory commercial interest (article 6:119a of the Dutch Civil Code).

9.3 If you still do not pay within 14 days of the reminder, we may hand the claim over for collection. The extrajudicial collection costs are then for your account, calculated according to the statutory scale, with a minimum of € 40.

9.4 After telling you so, we may also suspend your access to the platform until you have paid (article 25). Your payment obligation continues.

10. Price changes

10.1 We may change our prices. We tell you about a price increase by e-mail at least 30 days before it takes effect.

10.2 If you do not want to pay the new price, you can cancel your plan free of charge up to the day the new price takes effect. The cancellation then takes effect on that day, and until that day you pay the old price.

10.3 We may apply a price reduction or a change in the VAT rate immediately.

10.4 We do not change a price agreed with you in writing for a fixed period during that period.

11. Term and cancellation

11.1 The agreement is for an indefinite period. A plan runs per month and is renewed by one month each time, until you or we cancel.

11.2 You can always cancel your plan, without a notice period. The cancellation takes effect at the end of the current plan month. Until then you can keep using the platform as normal.

11.3 The owner cancels by e-mail to [not known yet], or in the back office where it offers a way to do so. We confirm your cancellation by e-mail.

11.4 We may terminate the agreement with a notice period of at least two months. We refund what you have already paid in advance for the period after that. Article 14.9 applies to the salon page in addition.

11.5 We may dissolve (ontbinden) the agreement in whole or in part with immediate effect and without court intervention if:

1. you fail to perform a material obligation under the agreement and do not do so within a reasonable period after we have pointed this out to you in writing;
2. performance is permanently impossible, or a failure is so serious that we cannot be asked to continue the agreement, for example in the case of fraud or serious abuse of the platform;
3. you are declared bankrupt, apply for or are granted a suspension of payments, or your business stops.

11.6 You may dissolve the agreement in the same way if we fail to perform a material obligation and do not do so within a reasonable period after you have pointed this out to us in writing.

11.7 The owner can also close the workspace. That ends the agreement; article 27 describes how.

11.8 What happens to your data after the end is set out in article 26.

12. What we deliver

12.1 We make the platform available to you over the internet. We take care of the hosting; you do not need to install anything. You do need a working internet connection and an up-to-date browser, which you arrange yourself.

12.2 You use the platform as it is at the time, with the functions it has then. We do our best to make it work well, securely and without interruptions. That is an obligation of effort: we do not guarantee that the platform is always available, works without errors or is suitable for every purpose you have for it.

12.3 We agree no fixed availability, recovery times or response times (no service level agreement), unless we do so with you in writing.

12.4 We maintain the platform. We plan maintenance that noticeably interrupts its use outside salons' busy hours as far as possible and announce it in advance. Urgent maintenance, for example to fix a security problem, may take place without notice.

12.5 We develop the platform continuously. We may add, change or remove functions. If we remove a material function or make it materially worse, we tell you 30 days in advance where reasonably possible. You may then cancel your plan with effect from that change; we refund what you have already paid in advance for the period after it.

12.6 Functions marked as beta can be tried out as they are. They may change or disappear, and we give no guarantee whatsoever about how they work.

12.7 For parts of the platform we use services of others, such as hosting, sending e-mail, signing in with Google and maps. Which parties these are is set out in the privacy statement and the list of subprocessors. We choose them carefully, but we are not responsible for outages or changes at those parties that we could not have prevented.

12.8 The platform sends messages to your customers, in your salon's name, and to your users, such as confirmations and reminders. We do our best to make them arrive, but we cannot guarantee that every message is delivered or read. You remain responsible for your appointments with your customers.

12.9 For questions and help you can e-mail us at [not known yet]. We respond as quickly as is reasonably possible.

13. Your responsibilities and acceptable use

13.1 You use the platform only for your own business and in a way that fits the law, these terms and the purpose of the platform.

13.2 You are responsible for the salon data and the content you put into the platform: that they are correct, that you may use them, and that they do not infringe anybody else's rights.

13.3 You do not use the platform to send unsolicited marketing. If you approach customers with marketing, for example by e-mail, you make sure you have their consent or that a statutory exception applies, that you record that consent correctly in the platform, and that customers can easily unsubscribe.

13.4 If you record health data, such as allergies, sensitivities, patch tests, medical details in a note or answers on a client form, you make sure in advance that you have a valid ground under article 9 of the General Data Protection Regulation (GDPR), usually the customer's explicit consent. Do not record more than you need for the treatment.

13.5 You inform your customers and your team members about how you use their data, for example with your own privacy statement.

13.6 If you place photos in the platform, such as in your portfolio or on your salon page, you make sure you hold the rights to those photos and that the people shown in them have given their consent.

13.7 You are responsible for your own records and tax obligations, such as the correct VAT rates, your receipts and keeping your records. The platform helps you with this, but does not replace a bookkeeper or adviser.

13.8 You may not:

1. circumvent or test the platform's security, or seek access to data or workspaces that are not yours;
2. overload the platform, or read or copy it with automated means, other than through functions we offer for that purpose;
3. copy, disassemble or reverse engineer the platform's software, except insofar as the law mandatorily permits;
4. resell access to the platform or make it available to others, other than to your own users;
5. spread viruses or other harmful code;
6. post content that is unlawful, misleading, discriminatory, offensive or pornographic, or that infringes the rights of others;
7. post fake reviews or have them posted, or give or promise customers anything in exchange for a (positive) review.

14. Your salon page on Saloon.nl

14.1 What the salon page is. With the platform you can create a salon page on the website for each location. On the salon page we show what you fill in, such as your name, description, address, opening hours, photos, phone number, treatments with prices, team members and amenities, together with your customers' reviews (article 15). Customers can book an appointment with you through the salon page, the app and the booking widget on your own website. Your name is always clearly shown on your salon page.

14.2 You decide. You decide whether a salon page is online. You can take a salon page offline and put it back online yourself in the back office. A salon page only goes online once it meets the requirements the back office sets for it, such as a description and a minimum number of photos.

14.3 The appointment is between you and your customer. When a customer books through the platform, the customer enters into an agreement with you, not with Saloon. You decide your treatments, prices and cancellation rules, and you perform the treatment. Saloon is not a party to that agreement.

14.4 Correct information. You make sure that the information on your salon page is correct, complete and up to date, including your prices and opening hours, and that your team members have agreed to appear on it with their name and photo.

14.5 Ranking. The website has no search function or ranking of salons today: a salon page is reached through a direct link. If we ever introduce a search function or ranking, we will first describe in these terms the main parameters that determine the order and their relative weight, and announce that change under article 28.

14.6 Equal treatment. We treat all salons on the platform equally. We offer no paid priority or better placement, and Saloon does not itself offer treatments that compete with yours.

14.7 Other channels and your freedom. We do not offer your treatments through parties or channels other than the platform. You are free to offer your treatments elsewhere, also at other prices or on other terms.

14.8 Restriction or suspension. We may take a salon page offline, restrict its visibility or switch off its booking option if:

1. the information on the page is incorrect or misleading, or contains unlawful content;
2. you act in breach of article 13 or the review policy;
3. your access to the platform is suspended, for example for non-payment (article 25);
4. this is necessary to comply with a legal obligation or an order of an authority or a court;
5. this is necessary to protect customers, the platform or others against fraud or abuse.

We tell you by e-mail, at the latest when such a measure takes effect, which measure we are taking and why, with the facts and circumstances we rely on and the rule we believe has been broken. You can respond through the complaints procedure of article 16. If the measure turns out to be unjustified, we reverse it immediately.

14.9 Stopping your salon page. If we want to stop showing your salon pages altogether, we tell you by e-mail at least 30 days in advance, with our reasons. That period does not apply if a legal obligation forces us to stop sooner, if we may dissolve the agreement under article 11.5, or if you repeatedly breach these terms. In those cases, too, you receive our reasons by e-mail.

14.10 What data you receive. When a customer books with you, you receive in the back office the details the customer gives with the booking: name, e-mail address, phone number, the chosen treatments, the chosen team member, the time and any note. You also see the reviews on your salon page and the figures on your online bookings in the back office. A customer's account with Saloon is not yours: we manage it as controller. You do not receive data of customers who have not booked with you, and we do not provide your salon data to other salons.

14.11 Measuring with Google Analytics or the Meta Pixel. In the back office you can connect your own Google Analytics or Meta Pixel to your salon pages. If you do:

1. You decide that measuring takes place and what for, and you hold the account with Google or Meta. What happens to the data there and how long it is kept, you set with Google or Meta; you are responsible for that towards your visitors, and you accept and follow Google's or Meta's terms.
2. We load Google's or Meta's software only on your own salon pages and booking with you, and only after the visitor consented to it in our cookie notice. We never send a customer's name, e-mail address, phone number, note or booking reference, and we ourselves receive and keep nothing of what is measured.
3. You switch automatic advanced matching off in your Meta account and keep it off, and you do not use the connection to recognise visitors or build a profile of them beyond what Google or Meta do with the measurement as standard.
4. You tell your customers in your own privacy statement that you measure, with whom and what for.
5. We may switch a connection off if it is used against this article or the law, or if a regulator or court asks us to; we then tell you why.

14.12 After the end. If the agreement ends or we remove your salon pages, they can no longer be reached and the links and the booking widget stop working. Article 26 applies to the data in your workspace.

15. Reviews

15.1 Your salon page shows reviews from your customers. A customer can only write a review of an appointment that has been completed, through the personal invitation sent after that appointment. That way every review comes from a real visit.

15.2 You cannot edit, hide or delete a review. That is deliberate: it is the only way the stars on the platform can be trusted.

15.3 You can reply to a review, publicly on your salon page or privately to the customer, on behalf of the salon or as a team member. Your reply must comply with article 13 and the review policy.

15.4 The customer can edit a review within a limited period, and can always withdraw it.

15.5 We may remove a review that breaches the review policy or the law. How we assess that is set out in the review policy.

15.6 If you believe a review breaches the review policy or the law, report it at [not known yet]. We assess your report under the review policy and tell you what we do with it.

16. Complaints and mediation

16.1 If you have a complaint about the platform, about your salon page or about a measure we have taken, e-mail it to [not known yet]. This is free of charge.

16.2 We acknowledge your complaint within 5 working days. We handle it carefully and give you a substantive answer within 30 days. If we cannot, we tell you why and when you will receive the answer.

16.3 If we cannot resolve it together, we are willing to resolve a dispute about your salon page with the help of an independent mediator, whom we choose together. We take part in good faith and bear a reasonable share of the costs. Mediation does not affect your right to go to court.

17. Your data and content

17.1 The salon data are and remain yours. We do not acquire ownership of them.

17.2 You give us the right to use the salon data insofar as necessary to provide the platform to you, show your salon page and perform the agreement. That right ends when the agreement ends, except for what article 26 provides.

17.3 The data processing agreement also applies to the personal data in the salon data: we process them only on your instructions.

17.4 In the back office you can export your customer list. If you want other salon data as well, we provide them on request in a common, machine-readable format. We recommend that you make an export yourself regularly.

18. Our intellectual property

18.1 All intellectual property rights in the platform, the software, the design, the texts and the Saloon brand remain with us or our licensors.

18.2 For the duration of the agreement you receive a non-exclusive and non-transferable right to use the platform under these terms for your own business.

18.3 If you give us ideas or suggestions to improve the platform, we may use them freely, without compensation.

19. Confidentiality

19.1 You and we keep the other's confidential information secret. Information is confidential if the other knows or should reasonably understand that it is, such as salon data, business details, price arrangements and information about the platform's security.

19.2 This does not apply to information that was already public, that you lawfully received from someone else, or that you must disclose under the law or a court decision. In that last case you tell the other party first, where permitted.

19.3 We only give access to salon data to people who need it for their work and who are bound to confidentiality.

19.4 Confidentiality continues after the agreement has ended.

20. Privacy and personal data

20.1 For the personal data you record in the platform about your customers, your appointments, your sales and your team members, you are the controller and we are your processor. We process those data only for you, under the data processing agreement. You accept the data processing agreement together with these terms.

20.2 For other personal data we are the controller ourselves. That applies to users' personal accounts, to the data of the salon as our customer, to accounts with Saloon, to publishing your salon page and reviews, and to the platform's security. How we handle them is set out in the privacy statement.

20.3 You make sure that you collect and use the personal data you have us process lawfully (see also article 13).

21. Security

21.1 We take appropriate technical and organisational measures to secure the platform and the salon data. Which measures these are is set out in annex B of the data processing agreement.

21.2 No system is completely secure. We therefore cannot guarantee that security will never be breached.

21.3 You take care of the security of what is within your control: your devices, your users' passwords and PINs, their roles and permissions, and locking shared devices.

21.4 If we discover a security breach that affects personal data of your salon, we inform you as the data processing agreement describes.

22. Liability

22.1 If we fail to perform an obligation under the agreement, you first give us written notice of default, with a reasonable period to put it right. We are only liable if we still fall short after that period, unless performance is permanently impossible.

22.2 We are only liable for direct damage. Direct damage is:

1. reasonable costs you had to incur to make our performance comply with the agreement after all;
2. reasonable costs of establishing the cause and extent of the damage, insofar as they concern direct damage;
3. reasonable costs of preventing or limiting damage, insofar as you show that they limited the direct damage.

22.3 We are not liable for indirect or consequential damage, such as lost profit or revenue, missed or lost appointments, damage from business interruption, reputational damage, fines, and damage from claims of your customers or others.

22.4 If salon data are lost or damaged, our liability consists only of restoring the data from the most recent backup of them that we hold. We are not liable for further damage from the loss or damage of data.

22.5 Our total liability per event is limited to the amount you paid us for the plan in the 12 months before that event, exclusive of VAT. A series of related events counts as one event.

22.6 If you use the platform free of charge, such as during the trial, our total liability is limited to € 100.

22.7 We are not liable for damage caused because:

1. the salon data or content you entered were incorrect or incomplete;
2. you or your users did not follow these terms or our instructions;
3. somebody gained access with the login details or PIN of one of your users;
4. a service of another party, such as an e-mail provider or internet connection, did not work properly, except insofar as that damage is due to our own failure;
5. a beta function did not work as you expected.

22.8 The limitations in this article do not apply if the damage was caused by intent or deliberate recklessness (opzet of bewuste roekeloosheid) of Saloon or its management. Intent means the damage was caused knowingly; deliberate recklessness means somebody knew the risk of damage was high and acted that way anyway.

22.9 You are only entitled to compensation if you report the damage to us in writing within 30 days after discovering it. Every claim against us lapses one year after you knew or could reasonably have known of the damage.

22.10 The limitations in this article also apply to the people and parties we engage in performing the agreement. They can invoke them themselves.

23. Indemnification

23.1 You indemnify us against claims of your customers, your team members, your users and other third parties arising from your use of the platform, from the salon data and content you post, from the services you provide to your customers, or from failure by you or your users to comply with these terms or the law. You reimburse us for the reasonable costs of our defence against them.

23.2 This does not apply insofar as the claim was caused by a failure of Saloon.

23.3 If we receive such a claim, we tell you as soon as possible and cooperate reasonably in the defence.

24. Force majeure

24.1 We need not perform an obligation for as long as force majeure prevents it. Force majeure is a circumstance we cannot prevent and that is not for our account.

24.2 Force majeure also includes: an outage at our hosting party or at other suppliers we depend on, an outage of the internet, the power grid or telecommunications, a cyber attack we could not avert despite reasonable measures, a government measure, an epidemic, war and natural disasters.

24.3 If the force majeure lasts longer than 60 days, you and we may dissolve the agreement in writing. No compensation is then owed. We refund what you have already paid in advance for the period after the dissolution.

25. Suspension and blocking

25.1 We may suspend access to the platform in whole or in part, for the whole salon or for one user, and take a salon page offline, if:

1. you do not pay an invoice even after a reminder (article 9);
2. you or a user act in breach of the law or these terms, or abuse the platform;
3. this is necessary to prevent or limit a security risk or damage to the platform, other salons or customers;
4. a legal obligation, an authority or a court requires us to.

25.2 We announce a suspension in advance and give you the chance to solve the problem, where reasonably possible. In urgent cases or if the law forbids it, we tell you as soon as possible afterwards. Article 14.8 applies to a salon page in addition.

25.3 We lift the suspension as soon as its reason has been removed.

25.4 If the cause lies with you, you keep paying for the plan during the suspension.

25.5 Suspension is not deletion: the salon data are kept during a suspension.

26. End of the agreement and your data

26.1 When the agreement ends, for whatever reason, the access of the salon and its users to the workspace ends at that moment and the salon pages go offline.

26.2 Until 30 days after the end, the owner can ask us for an export of the salon data. We provide it free of charge, in a common, machine-readable format. Preferably, export your customer list yourself in the back office before the end.

26.3 After that we delete the salon data, no later than 60 days after the end of the agreement.

26.4 We do not delete your financial records in the platform, such as your sales and receipts: the law requires you to keep them for seven years. You hereby instruct us to keep those data for you until the statutory retention period has passed, and to delete or anonymise them afterwards. During that period we restrict them and use them only to meet that retention duty. If you need them, for example for the tax authorities, we give you a copy on request.

26.5 If salon data are still in a backup, they disappear from it as soon as that backup is overwritten in the normal cycle. Until then we do not use them.

26.6 The salon data do not include users' personal accounts and customers' accounts with Saloon, which we manage as controller (article 20.2). What happens to them is set out in the privacy statement.

26.7 Articles that by their nature continue to apply after the end do so, such as the articles on paying what is still outstanding, confidentiality, liability, indemnification, your data after the end and the applicable law.

27. Closing your workspace

27.1 The owner can close the workspace, in the back office where it offers a way to do so, or by e-mail to [not known yet]. That ends the agreement at that moment. We do not refund a month already paid.

27.2 Before you close, you settle the appointments with your customers: you cancel or move future appointments and you settle your customers' outstanding gift cards and subscriptions. That is your responsibility towards your customers.

27.3 After closing, the owner and the other users no longer have access to the workspace and the salon pages go offline immediately.

27.4 Until 30 days after closing, the owner can undo the closure, in the same way as in article 27.1. The workspace then returns as it was, the agreement runs again and you can put your salon pages back online yourself.

27.5 If you do not undo the closure, articles 26.2 to 26.6 apply to the salon data.

28. Changes to these terms

28.1 We may change these terms. We publish every change as a new version on the website, with the date it takes effect.

28.2 We tell you about a material change by e-mail at least 30 days before it takes effect. Material is, for example, a new obligation for you, a restriction of what we deliver, a change in liability or a change in the rules for your salon page.

28.3 If you do not agree with a material change, you can cancel the agreement free of charge up to the day the change takes effect. The cancellation then takes effect on that day; we refund what you have already paid in advance for the period after it.

28.4 A change that is not material, such as better wording or a correction, takes effect when we publish it.

28.5 If we must change these terms because the law or an authority requires it, that change may take effect sooner where necessary. We will then tell you as soon as possible.

28.6 A change never has retroactive effect.

29. Transfer

29.1 You can only transfer the agreement, or your rights and obligations under it, to another party with our written consent. We do not refuse without good reason, for example when your business is taken over.

29.2 We may transfer the agreement to a business that takes over from us the platform or the part of our business to which the platform belongs. You hereby give your consent to that in advance. We tell you about such a transfer in advance, and you may then cancel the agreement free of charge with effect from the date of the transfer.

30. Communication and evidence

30.1 We communicate with you electronically: by e-mail to the owner's address or the salon's contact address, and through notifications in the back office. Where these terms say in writing, an e-mail is enough.

30.2 You make sure that the owner's e-mail address and the salon's contact address are correct. An e-mail to the last address you gave us counts as received.

30.3 What the platform and our records register, such as when you accepted these terms or what happened in the workspace, counts as evidence, unless you show that it is incorrect.

31. Other provisions

31.1 If a provision in these terms is void or is annulled, the other provisions continue to apply. That provision is then replaced by a valid provision that comes as close as possible to what you and we intended with the original one.

31.2 If we do not invoke a right under these terms on one occasion, we do not lose that right.

31.3 The agreement, with these terms, the data processing agreement and the written arrangements we have made specifically with you, contains all arrangements between you and us about the platform. Earlier arrangements on that subject no longer apply.

31.4 These terms are written in Dutch. If a translation exists, the Dutch text prevails where they differ.

32. Applicable law and disputes

32.1 Dutch law applies to the agreement and these terms. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

32.2 A dispute we cannot resolve together or through mediation (article 16) is submitted to the competent court of the rechtbank [not known yet].

33. Contact

Saloon
[not known yet]
[not known yet]
[not known yet] [not known yet]
Nederland

Chamber of Commerce (KvK) number: [not known yet]
VAT number: [not known yet]

General: [email protected]
Help, cancellation and complaints: [not known yet]
Privacy: [not known yet]
Legal matters: [not known yet]
Reporting abuse: [not known yet]
Phone: [not known yet]