Terms of Use Saloon.nl

This is a translation of the Dutch "Gebruiksvoorwaarden Saloon.nl". If the two differ, the Dutch text prevails.

In short

• On Saloon.nl you book an appointment at a salon; you make your appointment with the salon, not with Saloon.
• The salon sets its prices, times and cancellation deadline, and you take questions or complaints about a treatment up with the salon.
• You can reschedule or cancel your appointment online until the salon's deadline; after that you contact the salon.
• Cancelling or rescheduling follows the salon's deadline, not a fixed 14-day cooling-off period.
• An account with Saloon is free, you must be 16 or older to have one, and you can always delete it yourself.
• Only someone who has really visited a salon can review it.
• If you see something on Saloon.nl that you think is illegal, report it to [not known yet].

This is a summary; the articles below are decisive.

1. Who we are

1.1 The website Saloon.nl is offered by [not known yet] ([not known yet]), [not known yet], [not known yet] [not known yet], Nederland. Chamber of Commerce (KvK) number [not known yet], VAT number [not known yet]. In these terms we are called Saloon, we or us.

1.2 In these terms:

• the salon means a business that offers treatments through the website;
• the website means Saloon.nl, with the salons' pages, booking, the waiting list, the reviews and your account;
• the app means Saloon's app for salons' customers;
• account with Saloon means the free account you use to sign in to the website;
• review means your rating of a visit to a salon, with stars and, if you like, a text;
• you means anybody who uses the website, with or without an account with Saloon.

1.3 These terms apply to every use of the website. If you use the app, they apply there too; where we write "the website", we then also mean the app.

1.4 The Review Policy is part of these terms. When you create an account with Saloon, we ask you to accept these terms explicitly.

2. What the website is, and what it is not

2.1 On the website, salons show who they are and what they offer. You can book an appointment at a salon, put yourself on a salon's waiting list and review your visit. The website is free.

2.2 Saloon is an intermediary. When you book an appointment, you enter into a contract with the salon, not with Saloon. The salon carries out the treatment and is responsible for it. Saloon is not a party to that contract and does not guarantee the salon's service.

2.3 The salon decides its own treatments, prices, availability and cancellation deadline. If the salon has rules or terms of its own, it shows them on its page or while you book, for example under "Good to know". Those rules apply between you and the salon.

2.4 What is on a salon's page — texts, photos, prices, the team — comes from the salon. We do not check it in advance and do not guarantee that it is correct.

2.5 If you have a question or complaint about a treatment, a price or the salon itself, take it up with the salon. The salon's details are on its page and in your confirmation e-mail.

2.6 Online payment is not possible. You pay at the salon; you do not enter any payment details on the website.

3. Booking an appointment

3.1 You choose one or more treatments, a team member where the salon allows it, and a time. You book as a guest or signed in with your account with Saloon.

3.2 Before you confirm, you see your appointment, the price as the salon states it, the salon's cancellation deadline and anything else the salon wants you to know.

3.3 Once you confirm your booking, your appointment is made. You receive a confirmation by e-mail at the address you gave, unless the salon has switched that e-mail off. We send that e-mail on the salon's behalf, as we do the reminders and other e-mails about your appointment.

3.4 Your booking binds you to the salon: the salon keeps the time free for you and counts on you coming. If you cannot make it, reschedule or cancel in time (article 4).

3.5 Fill in your details correctly and completely. If you book for someone else, do so only if that person knows and agrees.

3.6 The salon receives your details and your note, and may contact you about your appointment, for example if something changes. The salon uses your phone number for urgent messages about your appointment.

4. Rescheduling, cancelling and not turning up

4.1 Through the link in your confirmation e-mail, or in your account with Saloon, you can reschedule or cancel your appointment online until the deadline the salon has set. You see that deadline when you book and on your appointment's page. Some appointments can only be cancelled online; rescheduling then goes through the salon.

4.2 If the deadline has passed, or it does not work online, contact the salon.

4.3 If you do not turn up, or cancel after the deadline, the salon may charge you for it only if it told you so clearly before you booked, on its page or while you booked. The salon settles any such charge with you itself. Saloon never charges you anything.

4.4 If you disagree with a charge the salon makes, take it up with the salon.

4.5 If the salon reschedules or cancels your appointment, you receive an e-mail about it, unless the salon has switched that e-mail off or does not send it for that change.

5. Cooling-off period

5.1 When you buy something online, you usually have a 14-day cooling-off period: you may withdraw from the purchase without giving a reason (the right of withdrawal). For an appointment you book on a fixed date and time, the law in many cases makes an exception (article 6:230p, under e, of the Dutch Civil Code): the salon keeps that time free especially for you. Whether you have a right of withdrawal concerns your agreement with the salon; the salon informs you about it where needed.

5.2 Whatever applies: you can reschedule or cancel your appointment as article 4 describes. These terms do not limit any right the law gives you.

6. The waiting list

6.1 At a salon that offers it, you can put yourself on the waiting list with the days and times that suit you. That is not yet an appointment.

6.2 If a suitable place becomes free, you receive an e-mail, unless the salon has switched that e-mail off or handles its waiting list itself. The place is not held for you and may also be offered to others on the waiting list. Whoever books first gets it.

6.3 You can always take yourself off the waiting list through the link in your e-mail.

6.4 The salon sees your request, your details and your note.

7. Your account with Saloon

7.1 An account with Saloon is free and not needed to book. With an account you see your appointments at all salons in one place, and you book faster.

7.2 You must be 16 or older to create an account with Saloon.

7.3 An account is for one person. Create only one, with your own e-mail address.

7.4 You confirm your e-mail address with a code or a link before you can sign in. You can also sign in with Google; we then use the e-mail address Google has verified. If you continue when signing in with Google, you accept these terms. You can disconnect Google later once you have set a password.

7.5 Keep your password secret and do not share your account. If you think someone else can get into your account, change your password: you are then signed out on all your other devices. Let us know too, at [not known yet].

7.6 Your account may be linked to your details at the salons where you are known as a customer by your confirmed e-mail address, or where you book while signed in. That is how you see those appointments in your account. For each salon you can set which messages you want to receive from it.

7.7 You can always delete your account yourself. We then remove your details from the account at once. The salons keep their own records of you and your appointments; if you want those deleted, ask the salon.

7.8 You can download a copy of the data we hold about you in your account. You request it in your account. We e-mail you a link that works once, for one hour, and only while you are signed in.

7.9 We may block your account temporarily or end it if you breach these terms seriously or repeatedly. For example if you make fake bookings, misuse someone else's details or e-mail address, try to get into someone else's account or post illegal content. We do so only where it is in proportion to what happened. Where that is reasonable, we warn you first. We always tell you why, and you can object (article 11).

8. Reviews

8.1 After a completed visit, you can leave a review through the link in the thank-you e-mail. Only someone who has really visited the salon can post a review.

8.2 Your review is public on the salon's page, with your first name and the first letter of your surname.

8.3 What a review may contain, how we check that reviews come from real customers, when we remove a review, how you edit or delete your review and how the salon can reply are set out in the Review Policy.

8.4 Your text remains yours. You give us permission, free of charge, to store your review and show it on the website for as long as it is there, including in the data search engines read from that page.

9. What is not allowed

9.1 You use the website only for what it is meant for. You may not:

• a. make fake bookings, or book with someone else's details without their consent;
• b. post content that breaks the law, such as threats, discrimination, defamation, or infringement of someone else's copyright or privacy;
• c. make other people's personal data public;
• d. post advertising or spam;
• e. pretend to be someone else;
• f. get into someone else's account or get round the website's security;
• g. disrupt or overload the website, or collect data from it with bots or on a large scale.

9.2 A note with your booking or your waiting-list request, and the reason you give for cancelling, are meant for the salon. Article 9.1 applies to them too.

9.3 If you do not keep to this, we may remove content and block or end your account (article 7.9).

10. Reporting illegal content

10.1 If you see something on the website that you think is illegal — in a review, in a salon's reply, on a salon's page or in its photos — report it by e-mail to [not known yet]. Anybody can, also without an account. You can report something in the same way that is not illegal but does breach these terms or the Review Policy.

10.2 Include in your report:

• a. why you think it is illegal, explained as clearly as you can;
• b. exactly where it is: the web address (the URL) and, where needed, which review, reply or photo;
• c. your name and e-mail address, except for a report about child sexual abuse;
• d. that you believe in good faith that your report is accurate and complete.

10.3 We confirm that we have received your report. A person assesses it, carefully, objectively and as quickly as we can. We do not use automated systems to assess or remove content.

10.4 We tell you what we decided and why, and how you can object to it.

10.5 If content points to a criminal offence that threatens someone's life or safety, we report it to the police or the public prosecutor at once.

10.6 If someone often makes reports that are clearly unfounded, we may, after a warning, stop handling their reports for a period.

11. Our decisions and objections

11.1 If we remove content of yours, make it less visible, or block or end your account, we tell you, provided we have your e-mail address. You will hear:

• a. what we decided and about which content;
• b. which facts and circumstances we rely on, and whether we acted on a report;
• c. whether we used automated means;
• d. which law, or which rule in these terms or the Review Policy, is the ground;
• e. what you can do about it.

11.2 If you disagree with a decision — as the person who reported, or as the person whose content or account it concerns — you can object within six months by e-mail to [not known yet]. Explain why you disagree. A person looks at the matter again. We tell you our decision with the reasons, and reverse a decision if your objection is justified.

11.3 If you still disagree after that, you can go to court. Where the law allows it, you can also take the dispute to a certified out-of-court dispute settlement body (article 21 of the Digital Services Act). You do not have to object to us first before taking either step.

12. Point of contact for authorities and users

12.1 Our single point of contact under the Digital Services Act is [not known yet]. The authorities of the EU member states, the European Commission and the European Board for Digital Services reach us there.

12.2 As a user of the website you can also reach us directly and quickly at this address. You get an answer from a person, not from an automated system.

12.3 You can write to us in Dutch or English.

13. Order of salons

13.1 The website has no search function and no list or overview of salons. You reach a salon's page through a link, for example from the salon itself. We therefore do not put salons in an order relative to each other, and a salon cannot pay for a better place.

13.2 If we do start showing salons in an order, we will first describe in this article the main factors that decide that order and how much weight each carries.

14. Availability and changes to the website

14.1 We do our best to keep the website working well and securely. Because the website is free, we do not promise that it is always available without disruption or interruption, for example during maintenance.

14.2 If you receive no confirmation e-mail after booking, rescheduling or cancelling, contact the salon to check that your appointment is right.

14.3 We may change the website and add or remove features. If we stop the website, or remove something that substantially affects your account with Saloon, we let everybody with an account know by e-mail at least 30 days in advance.

14.4 Whether a salon can be booked online is the salon's decision. If a salon takes its page offline, an appointment you already have stays in place; you then arrange it further with the salon.

15. Intellectual property

15.1 The website, its design, its software and Saloon's name and logo belong to us or to our licensors. Salons' texts, photos and logos belong to the salons.

15.2 You may use the website to look at salons and arrange your own appointments. Copying, distributing or taking over content of the website on a large scale is not allowed without our permission or the salon's, except as far as the law allows it.

16. Liability

16.1 We are liable as the law provides. This article limits that only where the law allows it and where it is reasonable because the website is free. Your rights as a consumer always continue to apply.

16.2 We are not liable for the salon's treatment, products or service, or for what the salon does or fails to do. The salon is responsible for that (article 2).

16.3 We are not liable for content that salons or other users put on the website, unless we knew it was illegal and did not act quickly enough.

16.4 We are liable for damage caused by a disruption or interruption of the website only if we are to blame for it.

16.5 The limits in this article never apply in case of intent or deliberate recklessness (opzet of bewuste roekeloosheid) by us or our management. Intent or deliberate recklessness means: we did it on purpose, or we knew it would probably go wrong and let it happen anyway. Nor do they apply to injury or death.

16.6 You are liable yourself, as the law provides, for damage you cause us or others by breaching these terms.

17. Privacy and cookies

17.1 How we handle your personal data is set out in the Privacy Statement. Which cookies and similar techniques the website uses is set out in the Cookie Statement.

17.2 The details of your booking go to the salon. The salon is responsible for what it does with them; Saloon processes them on the salon's behalf. For your account with Saloon and for publishing reviews on the website, Saloon itself is responsible.

18. Changes to these terms

18.1 We may change these terms. On the page of these terms you see the version and the date it takes effect, and you find the earlier versions.

18.2 A change that matters for your account with Saloon is e-mailed to everybody with an account at least 30 days before it takes effect. If you do not agree, you can delete your account before that date.

18.3 A small change, such as better wording or a correction that changes nothing for anybody, is made without notice.

18.4 What you did before a change is judged by the terms that applied at the time.

19. Applicable law and disputes

19.1 These terms and the use of the website are governed by Dutch law. If you live in another country, you keep the protection that the mandatory rules of that country give you as a consumer.

19.2 If you have a complaint about Saloon or the website, contact us first at [not known yet]. We respond within 14 days, or let you know within that time when you can expect an answer.

19.3 If we cannot resolve it together, you can take your dispute to the court that has jurisdiction under the law.

19.4 You take a complaint about a treatment or about the salon up with the salon (article 2.5).

19.5 If an article of these terms is invalid, the other articles continue to apply.

20. Contact

20.1 You can reach us at:

• questions about the website and your account, and complaints: [not known yet];
• reports of illegal content and objections to our decisions: [not known yet];
• our point of contact under the Digital Services Act: [not known yet];
• privacy: [not known yet];
• post: [not known yet], [not known yet], [not known yet] [not known yet], Nederland.