Send aftercare instructions after the appointment

After many treatments you want to give the client some advice: no swimming, no sunbathing, no washing their hair for a few days. With Aftercare instructions you write that advice once on the service. Saloon then adds it to the thank-you email after the appointment automatically.

How it works

• The text appears in the Thanks for your visit email, which the client receives after a completed appointment.
• If the appointment had several services with aftercare, the advice of each service appears once, in the order of the appointment, with the name of the service.
• Every line you type becomes its own line in the email. Empty lines are left out.
• If Aftercare instructions is on but the text box is empty, nothing is added to the email for that service.
• The thank-you email is an automation. If Thanks for your visit is switched off under Marketing › Automations, no thank-you email and therefore no aftercare is sent. It is on by default.

Set aftercare instructions

1. Go to Catalog › Services in the menu and open the service.
2. In the window's menu, under Settings, choose the Settings item.
3. Under Notifications, tick Aftercare instructions. A text box appears.
4. Type your advice, for example: don't wash your hair for the first 48 hours. Put each piece of advice on its own line.
5. Click Save.

You need the permission Can create or edit services in the catalog for this. You set it under Settings › Team members › Permission roles.

Frequently asked questions