See the messages you sent

Did a client get the confirmation? Did the reminder arrive? Under Marketing › Message history you see every message your clients received from you. You also see one client's messages in their client profile.

Use the message history

1. Go to Marketing in the menu and choose Message history.
2. At the top you see how many messages were Sent, Delivered and Failed. Click a block to show only those messages.
3. Search by customer, e-mail, phone or booking reference.
4. Filter by period, such as This week, by channel and by type of message. Clear filters shows everything again.
5. Click a message. You see who it went to, the subject, the appointment it belongs to, the content and under Timeline what happened to it.
6. Open customer profile takes you to the client.

What the status means

• Queued: the message is still waiting to be sent.
• Sent: Saloon has sent the message.
• Delivered: the e-mail provider reports that it arrived.
• Failed or Bounced: the message did not arrive. Why it failed says why.

Under Content you see the message as the client got it, built with the e-mail's current layout and the details of the time.

One client's messages

1. Go to Customers in the menu and open the client.
2. Choose Communications in the client profile menu.
3. You see each message with its subject, date and status.

For the message history and the Communications tab you need the permission Can view messages sent to clients at all locations. You set it under Settings › Team members › Permission roles.

Frequently asked questions