Ask clients for a review
After a completed appointment, Saloon asks your client for a review with the Thanks for your visit e-mail. Here is how to make sure it arrives.
You do not have to ask clients for a review yourself. After a completed appointment the client gets the Thanks for your visit e-mail, with the Leave a review button. The review appears on the salon page of the location the client visited.
When the e-mail is sent
- The appointment is completed: checked out, completed by hand or completed automatically.
- The Thanks for your visit message is on under Marketing › Automations. This is on by default.
- The client has an e-mail address and Email notifications is on for the client.
- The location has an online profile. Without a profile the thank-you e-mail still goes, but without the review button.
A cancelled appointment, or one marked as a no-show, gets no thank-you e-mail.
Check that the e-mail is on
- Go to Marketing in the menu and choose Automations.
- Open Thanks for your visit in the Appointment updates group.
- If it says Disabled, click Options and choose Enable.
- Under Show preview you see what the e-mail looks like.
You need the permission Can manage marketing campaigns and automations for this. You set it under Settings › Team members › Permission roles.
Have appointments completed automatically
If your team does not check out every appointment, no thank-you e-mail goes either. So switch on Complete open appointments automatically under Settings › Planning › Appointments › Complete automatically, and choose after how many hours under Complete after. If a client did not come, mark the appointment as a no-show within that time; otherwise that client gets a thank-you too. Completing automatically is off by default.
How long a client can leave a review
The link in the thank-you e-mail works for 90 days. A client with an account on Saloon.nl can also review a completed appointment under My appointments, under Earlier, with Review.
Tips for more reviews
- Enter a correct e-mail address for every client.
- Complete every appointment, also when the client pays in cash.
- Reply to reviews, critical ones included. Other clients read along.
Frequently asked questions
Can I send a link asking for a review myself?
No. Each link belongs to one appointment and is only in the thank-you e-mail. That way every review comes from a real visit.
Am I told when a review comes in?
Saloon sends the notification New review. Whether and how you get it, you set in your own notification settings under My profile.
Can I show Google reviews on my page?
No. Your salon page only shows reviews from clients who had an appointment with you.