Add extra time, processing time or buffer time to an appointment

Some treatments need time in which the client stays but the team member has nothing to do, such as colour that has to develop. Others need time to prepare or clean up. With Add extra time you record that per service in an appointment.

The kinds of time

• Buffer time before: time before the service, for example to prepare. The team member is busy and the client does not see this time in the duration.
• Service time: the service itself, with its own duration.
• Processing time: the team member becomes free and can take another appointment during it, in the calendar and online. The client sees this time in the appointment's duration.
• Extra time for service: the team member stays busy and the client sees the time in the duration, for example for a longer finish.
• Buffer time after: time after the service, for example to clean up. The team member is busy and the client does not see this time in the duration.

Add extra time

1. Open the appointment in the Agenda and click the service. Edit service opens.
2. If Buffer before & after is switched on for the service, its Buffer time before and Buffer time after are already listed here. You can change or remove them per appointment.
3. Click Add extra time and choose Buffer time before, Processing time, Buffer time after or Extra time for service.
4. A row of 10 minutes is added. Under Duration, choose how long it should be. The buffer time before always stays at the top, before the Service time.
5. For another block, click Add extra time again. The menu next to a row has Delete.
6. Click Apply, then Save.

How Saloon stores it

• After saving, the appointment always runs in this order: first the service, then the processing time, then the extra time for the service. Move up lets you shift rows, but that order is not kept.
• Several rows of the same kind are added up into one block.
• Buffer time before and after fall outside the appointment itself: Saloon keeps the team member busy before and after it. If an appointment has several services, the buffer before the first and the buffer after the last service count.

In the calendar

The buffer time before and after shows as grey striped bands above and below the appointment, already while you make a new one. To hide them, go to Settings › Planning › Time and agenda, click Edit next to Calendar settings and untick Show buffer time around appointments. Show processing time for appointment time slots shows the processing time as a lighter block in the same colour inside the appointment; that is off by default.

Frequently asked questions