Track the status of an appointment

Every appointment has a status. It tracks how far a visit has got: planned, in the salon, in progress or done. The colour at the top of an open appointment belongs to its status, and Colour by › Status colours the whole calendar by status.

Change the status

1. Open the appointment in the Agenda.
2. Click the current status at the top.
3. Choose the new status. For Completed, No-show and Cancel, Saloon asks you to confirm first.

What each status means

• Booked: the appointment is planned. Every new appointment starts like this.
• Confirmed: the client has confirmed the appointment, for example on the phone. Your team can get a notification about it; the client gets no email.
• Arrived: the client is in the salon.
• Started: the treatment is under way.
• Completed: the visit is done. The client gets the Thanks for your visit email, with the service's aftercare and a request for a review, and later possibly the reminder to book again.
• No-show: the client did not come. The slot frees up.
• Cancelled: the appointment is not going ahead. You choose this with Cancel.

Rules Saloon follows

• Completing is final: a completed appointment can no longer be changed or set back. The same goes for a cancelled appointment.
• Checking out completes the appointment by itself, once its start time has passed. If you check out before the appointment, it stays booked.
• You can only cancel before the start time. No-show is only possible after the start time.
• A no-show can be set back to Booked or Confirmed, for example if the client did come after all. The reminders are then planned again.
• Cancelled appointments are hidden from the calendar by default. No-shows stay visible, greyed out.

Record a no-show

1. Open the appointment after its start time and choose No-show at the top, or in the three-dot menu.
2. In Mark as no-show, Let the client know is off by default. Switch it on if the client should get an email with a link to book again.
3. Click Mark.

Frequently asked questions