Set up the waitlist

The waitlist settings decide how freed-up slots reach clients on the waitlist: do you choose who to call, or does Saloon email matching clients? You also choose who gets priority and whether clients can sign up online.

Change the settings

1. Go to Settings › Planning › Waitlist and click Edit next to Settings. From the calendar works too: open the Waitlist, click the menu and choose Waitlist settings.
2. Under Select waitlist type, choose You choose or Automatically book.
3. Under Waitlist priority, choose who gets priority.
4. Switch Allow customers to put themselves on the waitlist online on or off, and choose below it which times clients may request.
5. Click Save.

You choose or Automatically book

• You choose: Saloon emails nobody on its own. You look in the waitlist to see who fits and book that client in.
• Automatically book: this is the default. When an appointment is cancelled, Saloon emails matching clients on the waitlist that a slot has opened up, with a link to book that time. The client then books themselves; Saloon does not create the appointment for them.

When Saloon sends an email

• Only when an appointment is cancelled. A no-show, a rescheduled appointment or deleted blocked time sends no email.
• Only to clients on the same location's waitlist whose wanted time fits (or who take any time) and who did not ask for another team member.
• Not if the free time starts too soon or lies too far ahead for online booking. That follows the limits under Settings › Planning › Appointments.
• A client gets at most one such email per 24 hours.

Who gets priority

• First on the waitlist: the client who signed up first gets the email. This is the default.
• Highest value: the client with the most expensive requested services gets the email.
• Offer to everyone: up to 10 matching clients get an email at once, saying the slot was offered to others too. Whoever books first gets it.

Online sign-up

Allow customers to put themselves on the waitlist online lets clients sign up while booking online. It is on by default. Choose Customers can request any time they want, or Customers can only request times when your business is open; then your location's opening hours apply. If online bookings are off, you see a warning with Enable online bookings.

You need the permission Has access to business settings. You set it under Settings › Team members › Permission roles.

Frequently asked questions