How a client books online

Clients book through your salon page on Saloon.nl or through your booking link. They only see times that are really free, and the appointment appears in your calendar straight away. This way you know what your client sees when they have a question.

The steps of an online booking

1. Services: the client chooses one or more services, for example with Book now or Reserve on your salon page. If a service has variants, the client picks one under Choose an option.
2. Professional: the client chooses a team member, or No preference for maximum availability; Saloon then picks a free team member. If you switched off the choice of team member, Saloon skips this step.
3. Time: the client chooses a day and a start time. If nothing suits, they can join the waitlist, if you allow that online.
4. Confirm: the client checks the booking and reads Good to know and the Cancellation policy. With Add a note they can tell you something.
5. Your details: the client signs in, creates a free account or chooses Continue as guest. As a guest, a first name and an e-mail address are enough; a phone number is optional.
6. The client clicks Confirm booking. The appointment is then shown on screen, with Add to calendar and Manage appointment.

If a service asks for a patch test, the client reads that with the service and when checking the booking. The booking still goes ahead; you arrange the test with the client yourself.

After booking

• The client gets a confirmation by e-mail: the New appointment message from your automations.
• With Add to calendar the client puts the appointment in Google Calendar, Apple Calendar or Outlook.
• With an account on Saloon.nl, the appointment appears under My appointments.
• You and your team get a notification, as set under Settings › Planning › Appointments › Notifications.

Moving or cancelling themselves

Through Manage appointment in the confirmation e-mail, or My appointments in their account, the client opens the page Your appointment. There they can Move or Cancel the appointment, up to the margin you set under Cancellation and rescheduling. When cancelling, the client can write a reason; you read it in the appointment's activity.

Moving is only possible when your profile is live and the whole appointment is with one team member. Otherwise the client can only cancel, and has to contact you for another time. After the margin, the client cannot change anything online.

Frequently asked questions