Set notifications for online bookings

When a client books, moves or cancels online, you want to know in time. Under Settings › Planning › Appointments, the Notifications block decides who hears about it. This applies to all your locations.

Who gets a notification

• Send to team member with booked appointment: the team member the client booked with gets a notification, the way that person chose in their own notification settings. This is on by default.
• Send to specific email addresses: a copy by e-mail to addresses you choose, such as your salon's general mailbox. This is off by default.
• Team members who also follow colleagues' appointments in their own notification settings still get their notification, even when the first option is off.

Set the notifications

1. Go to Settings › Planning › Appointments in the menu.
2. Click Edit next to Notifications.
3. Tick or untick Send to team member with booked appointment.
4. For a copy by e-mail, tick Send to specific email addresses and enter the addresses, separated by commas. You can enter up to 10.
5. Click Save. The page shows which options are on and which addresses get the copy.

What the extra e-mail is about

The e-mail to the extra addresses is only about appointments a client booked online: when such an appointment is booked, moved or cancelled. An appointment you make in the calendar yourself does not send an e-mail to these addresses. The e-mail is in the language you set for your team and shows the appointment with the client, the service, the team member and the time.

Your own notifications

Which notifications you get yourself, for which locations, and whether they come only in Saloon, also by e-mail or as push notifications, you set in your own notification settings under My profile. Each team member does this for themselves.

For the settings under Appointments you need the permission Has access to business settings. You set it under Settings › Team members › Permission roles.

Frequently asked questions