Close your workspace and download its data

If you stop using Saloon for your salon, you close your workspace. After that you have 30 days to put it back or request a copy of all its data: clients, appointments, sales, the team and more. Only the owner can do this.

Close your workspace

1. Choose Workspaces in your account menu and click Manage next to the workspace. You must be working in this workspace at that moment; otherwise switch to it first.
2. Click Actions › Close workspace.
3. Check under Settle first what still needs doing. Cancel any appointments that are still ahead first. Settle gift cards with money left on them and subscriptions that can still be used with the client first.
4. Read under What closing does what happens, type the name of your workspace to confirm and click Close workspace.

Everyone in the workspace loses access straight away and your salon pages go offline. Receipts and other financial records are kept for seven years, as the law requires.

Request a copy of the data

1. Choose Workspaces in your account menu. If this was your last workspace, you see your closed workspaces right after signing in.
2. Under Closed workspaces, click Request data.
3. You get an email with a link. Click it and sign in if needed.
4. Click Download ZIP file.

What is in the export

• Everything the salon kept in Saloon, such as clients, appointments, sales, the team and the action log, in machine-readable files (JSON), with an explanation in your own language.
• Not in the export: passwords and PIN codes, the accounts of team members and of clients on Saloon.nl, and the files themselves. The export lists the files with their name, type and size; Saloon support hands over the files themselves on request.
• If your workspace is too large to download in one go, support delivers the export to you another way.

Good to know

• The link works once and is valid for 7 days.
• You can request a copy until 30 days after closing. If you do, the data is not erased before the link expires, but it is erased 60 days after closing at the latest.
• Keep the file somewhere safe: it holds personal data of your clients and team members.

Frequently asked questions