What happens when you delete something

What you delete in Saloon is not gone straight away. Almost always you have 30 days to put it back. After that Saloon erases the data: it is deleted, or anonymised where something has to remain, such as a client on a sale you must keep by law.

A client

• A client you delete stays under Recently deleted in your client list for 30 days. Until then you put the client back with Put back.
• After 30 days the notes, allergies, patch tests, files, addresses, emergency contacts, sent messages and waitlist entries are removed. The name, contact details, address and date of birth on the client card are erased.
• The appointments stay, without notes, for your calendar and reports. Sales and sold gift cards and subscriptions stay too. A published review stays up, without a name.
• If you merge two clients, the card that disappears is erased after 30 days. Everything that was on it is then with the client who stayed.

A team member

If you remove a team member from your workspace, their private details are erased after 30 days: home address, emergency contacts, phone number, email address, PIN code, photo and the notes on their card. Their name and what they did, such as appointments and sales, stay. A removed team member cannot be put back.

Your own account

If you delete your account, you have 30 days to change your mind: sign in again and it is back. After that your account and your personal details are erased.

A workspace

• When you close a workspace, everyone loses access straight away and your salon pages go offline.
• You have 30 days to put the workspace back or request a copy of its data.
• After that everything is erased, the action log included. If you request a copy, erasure waits until the download link expires, but never longer than 60 days after closing.

What stays longer

• Sales, receipts, payments and credit notes are kept for seven years after the end of the year they were made in, as the law requires. After that the personal details on them are erased.
• Saloon keeps the action log for 2 years.
• Notifications under the bell stay for a year.
• Whatever is still in a backup disappears once that backup is overwritten in its normal cycle. Until then it is not used.

Frequently asked questions