Block a client

If a client often doesn't show up, keeps cancelling late or something else goes wrong, you can block them. A block closes the online door. You and your team can still book the client yourselves.

What a block does

• The client can no longer book online, not even with a Saloon.nl account.
• The client can no longer join the waiting list online.
• The client can no longer move an appointment with the link in an email. Cancelling with that link still works.
• The client no longer receives marketing messages, such as the reminder to rebook, even if they gave consent.
• Existing appointments stay, and messages about those appointments still go out.
• The profile and its history stay as they are. The client list shows Blocked next to the client.

Online, Saloon looks at the email address and phone number, not only at the client card. Someone who books as a guest with the same email address or number is stopped too. If two people share an address or number, such as a parent and a child, neither can book online any more. The client is never told they are blocked, only that online booking is not possible and that they can contact the salon.

Block a client

1. Go to Customers and open the client. Click Actions and choose Block customer. In the client list you can also use the menu after the client, and in the calendar the client in an open appointment.
2. Under Choose reason for blocking, pick a reason: Repeated no-shows, Frequent late cancellations, Inappropriate behaviour, Not paying, Harassment of staff, Hygiene problems, Damage to property or Other.
3. Add a Comment for your team if needed. It is only visible in Saloon.
4. Click Block. Under the client's name it now says Blocked, with the reason and since when.

If you book a blocked client yourself, the appointment shows the block and its reason. Saloon does not stop the appointment.

Lift a block

1. Open the client and click the Blocked line under the name, or choose Actions › Unblock customer.
2. You see the reason, the date and the comment. Click Unblock.
3. The client can book online again straight away.

Blocking and unblocking take Can create, edit and delete clients, set in Settings › Team members › Permission roles. Who blocked the client and when is in the client's History.

Frequently asked questions