Clients with a Saloon.nl account

Your clients can create a free account on Saloon.nl. With it they book faster and see their appointments, receipts and reviews at all their salons in one place. A tick on the avatar shows whether a client card is linked to such an account.

The two markers

• Saloon.nl account: a tick at the lower right of the avatar. The client card is linked to the client's Saloon.nl account, and what the client books online goes onto this card. The tick is blue when the email address is confirmed, and grey otherwise.
• Online guest: the client booked online without an account. Name, email address and phone number were typed by whoever booked and confirmed by nobody.

You see Online guest in the profile under the client's name. With each card in the suggestion to merge, both markers appear as a label.

How a guest booking works

Someone who books without an account always gets a new client card, even if the email address already belongs to a client. Saloon can't know whether the guest really owns that address. That way nobody can book into someone else's history. A regular client who books as a guest is therefore in your list twice, until you merge the cards or the client creates an account.

How an account is linked

• An account is only linked once the client has confirmed their email address. Saloon checks again every time they sign in.
• Saloon looks for the client card your salon made itself, or imported, with the same email address and the same name: the same surname and a first name that fits, even if you only have an initial. If there is exactly one, it is linked.
• Guest cards on the same email address and in the same name are merged into the linked card. The client then sees those appointments in their account too.
• A guest card in another name, such as a child booked by a parent, stays. You merge it yourself if that is right.
• If your salon made no matching card itself, the oldest guest card in the same name is linked; it takes the name and phone number from the account. If Saloon can't tell the cards apart, nothing is linked. If there is no card and the client books while signed in, Saloon creates a card from the account details.

Correct a guest card

If you correct the name, email address or phone number of an Online guest, the marker disappears. The card then counts as made by your salon, and Saloon no longer replaces your details with those of an account.

Frequently asked questions